At Outdoor Garden Care, we’re committed to delivering your premium gardening tools with the same care and precision you put into cultivating your garden. Our shipping and returns policies are designed to be as straightforward and reliable as our professional-grade equipment.
Shipping Information
Processing Time: 1-2 business days after order confirmation
Shipping Options:
- Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)
We ship worldwide, excluding some Asian regions and remote areas. You’ll receive tracking information once your order is dispatched.
Our Hassle-Free Returns Process
If your gardening tools don’t meet your expectations, our 15-day return policy ensures we’ll make things right with garden-fresh efficiency.
Step-by-Step Return Process
- Contact Us within 15 days of delivery by emailing [email protected] with your order number and return details
- Receive Authorization – Our team will respond within 2 business days with return instructions and an RMA number
- Package Securely – Include all original packaging, accessories, and documentation with the RMA number clearly visible
- Ship Back to our returns centre: Outdoor Garden Care Returns
42 London Rd
St Albans, GB CH1Q 6IW - Confirmation – We’ll email you when we process your return and initiate your refund or exchange
Refund Details
Timing: 5-7 business days after we receive your return
Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
Amount: Full item price minus original shipping costs (unless the return is due to our error)
Exchange Process
Need a different size or model? Follow the standard return process and:
- Clearly state in your email that you want an exchange
- Specify your replacement item
- You’ll be responsible for any price difference and additional shipping costs
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Garden Animal Repellents (opened or used containers)
- Garden Kneelers and Kneeling Pads (unless packaging remains sealed)
- Any items not in their original condition or showing signs of use
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Outdoor Garden Care Team,
I would like to request a return/exchange for my recent order #[Your Order Number].
Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange – if exchange, please specify replacement item]
Please send me the return authorization and instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Questions About Your Order?
Our customer care team grows solutions as reliably as your garden grows with our tools. Contact us at [email protected] with any questions about shipping or returns.
Happy gardening from the team at Outdoor Garden Care!