At Outdoor Garden Care, we take as much care with your satisfaction as we do with our premium gardening tools. If you’re not completely happy with your purchase, our straightforward returns policy ensures we put things right with the same efficiency as our professional-grade equipment.

Key Points at a Glance

  • 15-day return window from delivery date
  • Items must be unused, in original packaging with tags attached
  • Refunds processed within 5-7 business days after we receive your return
  • Original shipping costs are non-refundable
  • Some items marked as non-returnable (see below)

Our Returns Process

Just like cultivating a perfect garden, we’ve made our returns process simple and effective:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and details about the item you wish to return or exchange.
  2. Receive Authorization – Our customer care team will respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Securely – Return the item in its original packaging with all accessories and documentation. Include the RMA number clearly on the outside of the package.
  4. Ship Back – Send the package to our returns centre at:
    Outdoor Garden Care Returns
    42 London Rd
    St Albans, GB CH1Q 6IW
  5. Confirmation – We’ll email you once we’ve processed your return and initiated your refund or exchange.

Refund Information

Your refund will be processed with the same care we put into selecting our garden tools:

  • Timing: 5-7 business days after we receive your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Full item price minus original shipping costs (unless return is due to our error)

Exchange Process

If you need a different size or model of our gardening equipment:

  1. Follow the same return process above
  2. Clearly state in your email that you wish an exchange and specify the replacement item
  3. We’ll process your exchange once we receive the original item
  4. You’ll be responsible for any price difference and additional shipping costs

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Garden Animal Repellents (opened or used containers)
  • Garden Kneelers and Kneeling Pads (unless packaging remains sealed)
  • Any items not in their original condition or showing signs of use

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Outdoor Garden Care Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange – if exchange, please specify replacement item]

Please send me the return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

Our customer care team grows solutions as reliably as your garden grows with our tools. Contact us at [email protected] with any questions about returns or exchanges.