FAQ

We offer a comprehensive range of premium gardening tools including digging tools, cutting tools, cultivating tools, garden irrigation systems, decorative planters, and garden protection items like animal repellents and kneeling pads. Our collections are carefully curated for both seasonal gardening needs (like our Autumn Gardening range) and year-round cultivation.

Our duplicate menu listings reflect our extensive inventory within popular categories. We carry multiple high-quality options for essential tools like digging implements, cutting tools, and planters to give you the best selection for your gardening needs.

Absolutely! While our tools are perfect for home gardeners, we specifically select durable, ergonomic designs that meet professional standards. Many of our digging tools, cutting implements, and irrigation systems are used by landscaping professionals.

We process orders within 1-2 working days. Delivery times then depend on your location and chosen shipping method:
– Standard Shipping (£12.95): 10-15 days via DHL/FedEx (trackable)
– Free Shipping (orders over £50): 15-25 days via EMS

We ship globally from our St Albans base, except to some Asian countries and remote locations. If you’re unsure whether we deliver to your area, please contact us before ordering at [email protected].

Yes! All standard shipments via DHL/FedEx include tracking. For EMS shipments (free delivery option), tracking may be available depending on your location. You’ll receive tracking information via email once your order dispatches.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

We want you to be completely satisfied with your gardening tools. You may return any item within 15 days of receipt if it doesn’t meet your expectations. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.

Once we receive your returned item, we’ll process your refund within 5 working days. The time it takes for the refund to appear in your account depends on your payment provider.

Our Autumn Gardening collection is designed for late summer through early autumn preparation. We recommend ordering your autumn tools at least 3-4 weeks before your region’s first expected frost to allow time for delivery and garden preparation.

Our cutting tools, cultivating tools, and irrigation systems are particularly valuable for spring planting. Consider our ergonomic kneeling pads for comfortable planting sessions during the busy spring season.